Questions and answers

FAQ

• Question: How do I get a discount?
Answer: When paying, you need to enter your e-mail address and automatically accumulate a discount on purchases.
• Question: What guarantees do you have?
Answer: A full list of guarantees can be found here.
• Question: How do I get the goods?
Answer: We deliver the goods by the safest methods available at the moment. This is described in more detail here.
• Question: How long after payment will I receive my item?
Answer: If the buyer correctly filled in all the data when ordering and fulfilled some delivery conditions - in 99% of cases, we will issue the order within 5-10 minutes after payment. The maximum order processing time is 24 hours. If the paid item did not come to you within an hour - do not worry, in some cases it takes a little longer.
• Question: In online chat not respond, what to do?
Answer: In this case, we recommend that you contact any other method specified in the contacts.
• Question: Error when paying via WebMoney. What to do?
Answer:If You have received this message: "Error. In accordance with the requirements of Federal law, please visit https://passport.webmoney.ru to fill in personal information." - here's a solution to resolve this issue:
1. Visit https://passport.webmoney.ru.
2. Log in to the site (enter your username and password from WebMoney) - to do this in the upper right corner, click "Login".
3. Get a certificate (formal or higher)- fill in the passport details.
4. Congratulations, now you can make purchases via WebMoney on any site and transfer money to any wallets.